Thank you for purchasing WECLAYER products. To safeguard your legal rights and interests, please carefully inspect the product and its packaging upon receipt. Should you encounter any issues, please contact our Customer Support team immediately at weclayer@outlook.com.

1. Warranty Coverage
For all machinery products (e.g., clay ovens, press machines) purchased through the official WECLAYER website, you may apply for warranty service within 12 months from the date of delivery if any of the following conditions occur:

• Product Quality Defects: The product is rendered unusable due to inherent defects in the equipment, materials, or manufacturing process.
• Damage During Transit: The outer packaging or the product itself is found to be damaged upon delivery.
• Incorrect or Missing Items: The item received does not match the order details, or listed accessories are missing from the package.
• Loss During Transit: The product is lost during shipping (determined by the carrier's tracking information or delivery records).

(Note: This warranty applies exclusively to the main unit of the machine. It does not cover accessories, packaging materials, hand tools, polymer clay, glazes, or other consumables.)

2. Exclusions from Warranty Coverage
We are unable to provide free warranty services under any of the following circumstances:

• The product has exceeded its 12-month warranty period.
• Free items or samples.
• Accessories, packaging materials, tools, consumables, or items other than the main unit.
• Scratches, wear and tear, or discoloration that affect only the appearance but not the performance.
• Failure to provide valid proof of purchase (order number, screenshot, receipt, or invoice), or if the proof is deemed forged/altered.
• Products not purchased through the official WECLAYER website.
• Unauthorized disassembly, modification, or repair without our prior written consent.
• Problems resulting from improper use, including but not limited to: failure to follow the user manual, ingress of water/moisture/oil/sand, or damage caused by force majeure events (fire, earthquake, flood, lightning, etc.).

3. Warranty Claim Procedure
If you encounter a situation covered by the warranty, please follow this procedure:

• Step 1: Email weclayer@outlook.com with: Order Number + Product Name, a detailed description of the problem, and photos or a short video clearly demonstrating the issue.
• Step 2: Our customer service representative will verify the issue. If the information is incomplete, we may contact you for additional materials.
• Step 3: We will reply regarding whether your claim meets the warranty conditions. For eligible claims, we will provide proposed solutions for your confirmation.
• Step 4: Once agreed, we will implement the solution within 2 business days.
  (Note: We may request that you return the product to us for inspection. The return shipping costs for such cases will be borne by WECLAYER.)

4. Warranty Solutions
For issues confirmed within the warranty scope, we will provide one of the following solutions:

• Provide replacement parts for the defective components at no cost.
• Replace the product with a brand-new unit of the same model at no cost.
• Provide a partial or full refund, depending on the specific circumstances.
  (During the warranty period, WECLAYER will cover the shipping costs for sending replacement parts or exchanging products.)

5. Other After-Sales Policies

For more details on our return or refund process, please refer to our dedicated policies below:

Return Policy: https://weclayer.com/pages/return-policy

Refund Policy: https://weclayer.com/pages/refund-policy