Thank you for purchasing WECLAYER products. This policy applies to items purchased through the official WECLAYER website. Any refund request must meet the conditions set out in our Return Policy.

1. When Can You Request a Refund

• The order has not been shipped and has been successfully canceled.
• Your return request has been approved under the Return Policy.
• Other refund resolutions agreed upon with our customer service team.

2. How Refund Amounts Are Calculated

Full Refund
A full refund of the actual amount you paid (including original shipping if the issue is our fault) will be issued if:

• The order is canceled before shipment.
• The order is lost in transit or undeliverable (based on carrier tracking).
• The return is due to a quality issue, and the product is intact.
• The return is due to our error (wrong item, damage, missing parts).

Partial Refund
A partial refund will be issued if:

• The returned product is missing original packaging or accessories (a fee will be deducted).
• The product was purchased with a discount (refund based on actual price paid).
• Non-quality return: original outbound shipping is not refunded, and return shipping/customs costs will be deducted.

Non-Refundable Situations

• Requests exceeding the time limit (14 days from delivery).
• Customized, clearance/final sale, or digital products. Opened polymer clay, glazes, or liquid materials are non-returnable for safety/hygiene reasons.
• Returned items do not match the original product.
• No valid proof of purchase.
• Items returned without prior authorization.

3. Refund Method
Refunds will be issued back to the original payment account. If your original account is no longer valid, please notify us before processing.

4. Refund Processing Time
We typically process refunds within 2 business days. Funds are expected to return to your account within 3 to 7 business days, depending on your bank or payment platform.

5. Refund Request Process

• Step 1: Email weclayer@outlook.com with your order number, product name/model, and issue description.
• Step 2: Our team will review against the Return Policy and provide instructions if eligible.
• Step 3: Once confirmed, the refund will be initiated within 2 business days.
• Step 4: Check your original payment account within 3-7 business days.

6. Contact Us
Customer Support: weclayer@outlook.com